| We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short | Disappointing stay for a 5 star resort |
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| If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great Resort experience that so many of our guests have grown so fond of | If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great resort experience that so many of our guests have grown so fond of |
We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.
| I am really upset and i will not reserve in thia hotel again | First : the hotel include sea but there is no any relaxing bed on the sea and we have to set on the sand , they allows visitors to access the beach so its two crowded and unpreasentable people access the hotel Second : no security at all beacuse the allow everyone access the hotel , one of the visitors ask my kids what is his villa number so he can give it to the swimming pool guard if he ask him Third: the room service we tried to call them more than 5 times then they answered |
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| Sincerely, Dear Guest, Thank you for taking the time to share your feedback | We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short |
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