Amherst, New York: Prometheus Books | San Francisco, CA: International Association of Business Communicators |
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The Journal of Applied Behavioral Science | James, Erika Hayes; Lynn Wooten 2010 |
Department of Homeland Security, Federal Emergency Management Agency September 2007.
Why Some Companies Emerge Stronger And Better From a Crisis: Seven Essential Lessons For Surviving Disaster | Smith, Larry; Dan Millar, PhD 2002 |
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Smith, Larry; Dan Millar, PhD 2002 | Communication ethics and crisis: Negotiating differences in public and private spheres |
The role of emotion in negotiation: The impact of anger.
Before Crisis Hits: Building a Strategic Crisis Plan | The role of emotion in negotiation: The impact of anger |
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Madison, New Jersey: Fairleigh Dickinson University Press |
The Impact of Catasrophes on Shareholder Value Report.