| Verify your personal info then click on Next | The Bank shall reply, and the Authority reviews, analyzes, and send an alert to the customer |
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| The customer inquires about the responses through the on-site complaints system, using the complaint number | The customer inquires about the response through Complaints via the website and he has the freedom to accept or escalate it to the Saudi Arabian Monetary Authority |
The complaint is sent to the bank, and the bank handles the complaint.
30| The customer selects the bank to file the complaint against, compiles the data, holds the attachments for his complaint, and presses Submit the complaint | If the complaint is escalated to the Authority, the Authority will analyze the response and re-address the bank |
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| You can follow up on your request from the Dashboard page | Fill in your data and submit your request |