| Secrets Aura All Inclusive Hotel• , AC missed the vent cover | The wait staff in some of the restaurants could use some improvement |
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| The daily amenities for a preferred guest were never maintained | Ist day our toilet stopped up and shower drain never completely drained the whole stay |
| The Manatee back pool water was actually below the skimmers and the pool was filthy and smelled | The burger was surprisingly tasty especially under a Preferred Club palapa |
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| The staff of service was excellent, too | Preferred Club rooms were shown as updated; ours was NOT |
Preferred Club Junior Suite Swim up Ocean View• It was fine, but quite disappointing based on photos and expectations.
20| What was an infinity edge pool had water so low it was barely hitting the skimmers and pool lights were half exposed | Secrets Aura All Inclusive All-inclusive property• It had some problems, but maintenance quickly took care of them |
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| Get that caramel tan peacefully resting beside Tuvana's pool• Food was fairly good - probably a plus the buffets were not used due to COVID-19 | The food for the most part was delicious |
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