This allows me to control agent bandwidth, in terms of the number of chats | More Details More and more customers are preferring self serve over calls to agents |
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Boost Your Contact Centre Agent Performance From filling them in on different contexts to allowing them to access other applications seamlessly, Verloop | io to drive this mission and have come a long way |
Of course, the first response time has improved.
7So has the handling time for chats | |
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We have been collaborating with Verloop |